FULL RELEASE 

Incorporate outside experts into your email response and workflow with new iService release

May 31, 2008 – FOR IMMEDIATE RELEASE

Champaign, IL –

Incorporating input from staff that are outside of the help desk, contact center, or CRM software loop can be a challenge. One of the most common pitfalls for users of these products is losing control of requests once they are referred to someone outside of the tracking system. One-to-One Service.com^® announced today a solution to this common problem. Version 4.4 of iService allows users to forward messages outside of the system, yet retain the tracking, archival, and other important aspects of effectively managing email response.

Using a simple "Forward to External" option, agents can incorporate outside help and continue to track the status of these interactions. "Every organization has a need to reach out for help on certain issues, or redirect questions that don't pertain to their group. With iService, we empower users to incorporate the knowledge and expertise that reside within their organization, regardless of whether they are an actual system user," said Scott Whitsitt, President and CEO of One-to-One Service.com. "Anyone with access to email can be part of the solution with iService."

About One-to-One Service.com

One-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site. 

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121

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