FULL RELEASE
One-to-One Service.com Releases iService 4.1 With Multiple Business Unit Capability
February 29, 2008 – FOR IMMEDIATE RELEASE
Champaign, IL –
One-to-One Service.com® announced today the release of version 4.1 of iService®, their award-winning e-mail and customer relationship management system. iService allows customers to easily find answers to their questions, routes and automatically responds to customer e-mail, and provides a complete view of customer interactions through a simple to use web-based interface.
Version 4.1 provides a unique multiple business segment capability that uniquely positions it as a true enterprise solution available to mid-market companies. Most customer interaction solutions provide a single view of contacts, knowledge, and customer message queues. However, iService now allows organizations to implement a model that matches the way their organization works. Other highlights of the multi-segment approach include:
- The ability to create "micro sites" that incorporate one or many business segments;
- A sophisticated access control process that allows some agents to work across multiple segment, while other are limited to a single segment; and
- The ability to customize the look and feel of each segment to match their specific brand ... all from within a single physical web site.
"Most organizations have many different business segments, even if its just internal HR versus their external sales and support help sites of a mid-market company," said Scott Whitsitt, President and CEO of One-to-One Service.com. "iService allows organizations to customize the way users interact with these various groups of their organization. For larger enterprises, the multi-segment approach allows them to deliver a customized CRM solution for each business unit from a single implementation of the software. The savings in licensing and support are very significant."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121